Privacy Policy
Last updated: July 26, 2026
1. Introduction
This Privacy Policy explains how Lipochat (“we”, “us”, or “our”) collects, uses, and protects information when you use lipochat.com, the live chat widget, panel, and related apps. By using Lipochat you agree to this policy.
2. Information We Collect
We may collect the following categories of information:
- Account information — name, email address, password (hashed), role, and profile settings
- Payment and transaction data — fund requests, plan purchases, renewals, invoice records, and payment reference IDs you submit
- Communication data — chat messages, attachments, support tickets, and contact-form messages
- Visitor / usage data — page URL, referrer, browser, OS, online status, and chat activity needed to run live support
- Device information — IP address, approximate location/country, and technical logs used for security and abuse prevention
3. How We Use Your Information
We use information to:
- Provide and operate live chat, inbox, widgets, and apps
- Process funds, subscriptions, renewals, and invoices
- Send transactional emails (verification, plan purchase, expiry notices) from noreply@lipochat.com
- Prevent fraud, spam, and unauthorized access
- Comply with legal obligations
- Respond to customer support requests
We do not sell personal data.
4. Data Retention
We keep account and billing records while your account is active and for a reasonable period afterward for backups, disputes, and legal requirements. Chat and visitor technical data is retained to operate your inbox and may be deleted when you request account closure, subject to legal holds.
5. Data Sharing
We may share information only when needed:
- With infrastructure or email providers that process data on our behalf
- With team members you invite to your Lipochat account
- With law enforcement or regulators when required by law
- In connection with a merger, acquisition, or asset transfer, with appropriate safeguards
6. Cookies & Local Storage
We use cookies and local storage for login sessions, preferences, unread/read cursors, and the website chat widget. See our Cookie Policy for more detail.
7. Security
We use HTTPS, hashed passwords, and authenticated access controls. No method of transmission or storage is completely secure. Protect your login credentials and limit agent access appropriately.
8. Your Choices
You can update profile settings in the panel, manage team members, and contact us about access or deletion of personal data. Website owners are responsible for informing their own visitors about the chat widget as required by local law.
9. Contact Us
Questions about this Privacy Policy: support@lipochat.com or our Contact page.